On Phone companies

I have heard it many times from the phone companies during my years as a technology CEO. “No sir we don’t want to sell you just fiber. We don’t want to be in the business of selling “dumb pipes”. We want to be in the intelligent (read more profitable) applications.”
Well I have a message for you too, after spending several hours trying unsuccessfully to purchase iPhone from Verizon. “You better stay in the “dumb pipes” business simply because you are “dumb””.
Ordering product from Amazon is a breeze. Using Facebook is easy. Many “smart” businesses embraced the Internet to make our lives better. Phone companies are not among them. Trying to hold clients hostages and push lousy and overpriced applications trough their throat may look smart but it is not.